UoEats FAQs

Login to MyEd, go to Staff Resources, then Campus Facilities and select UoEats. Click on the star icon to add UoEats to your Home page Favourites. You can still browse our menus without having to place an order.

No. UoEats can only be accessed via MyEd, therefore no additional passwords are necessary. You will only require your University UUN and password.

Contact UoEats@ed.ac.uk for further information.

Catering is not permitted in all University rooms. It is important you check to ensure the room you have chosen allows food and beverages to be consumed within.For a list of known rooms, where catering will not be available Click Here. Further information can be provided by contacting the school office of your chosen delivery building or the University timetabling unit.

No. You can edit the room but you cannot the building. If you need to change the building you will need to cancel your booking (& eIT) and start again, making a separate booking per building.

Only time slots with availability are visible. If a time slot is missing, it means the slot is full and no additional bookings can be taken for this particular time.UoEats operates Monday – Friday and opening times vary depending on your chosen delivery location. The system will automatically prevent you placing an order for an unavailable date.

Yes. While on the ‘Menu’ page you can add additional delivery times by selecting ‘Add Time Slot’ at the top of the page. Select your next delivery time slot from the drop down, then click ‘add’. You can add food and drinks to this new slot.

No. A separate booking is required for each day.

Yes. Booking numbers are capped at 80 guests. Contact UoEats@ed.ac.uk for more information should your booking exceed this limit.

Yes. A charge will be applied to each time slot where the basket does not exceed £25.

At the checkout stage you will be required to enter the Purchasing School, Sub Unit, and People & Money (P&M) codes appropriate to your department. P&M Coding – Entity; 3 digits, Fund; 6 digits, Cost Centre; 8 digits, Account Code; 4 digits, Analysis Code; 6 digits, Portfolio Code; 8 digits Example Format; 123-123456-12345678-1234-123456-12345678 Whilst we are working towards a streamlined UoEats and P&M billing interface, an interim charging process has been agreed with Heads of Finance in each College and Support group. Charges for catering will be posted monthly via journal by ACE Finance to pre-agreed cost codes in each area. This will be the total for each College or Support group. Reports detailing all orders will also be available to facilitate local reallocation of costs should this be necessary.

Orders can be placed and amended up to 10.00am on the business day prior to delivery. The system will only allow you to place orders and select menus that are available in your chosen location for you chosen time slot.

Orders can be cancelled up to 10.00am on the business day prior to delivery. The system will prevent you cancelling after this cut off. Cancelling after this time may result in full charges being applied. Contact UoEats@ed.ac.uk for more information

If you cancel your booking before 10.00am on the business day prior to delivery there will be no charge. A cancellation after this time may result in full charges being applied. Contact UoEats@ed.ac.uk for more information.

A confirmation email should be received automatically within 10 minutes of placing your order. If this doesn’t happen contact UoEats@ed.ac.uk.

Yes. Go to your previous orders and select ‘Reorder’.

No. Customers need to make local arrangements to have tables available in their chosen location ready for the catering delivery.

No, linen is not provided, however luxury table covers are available to add-on to your order.

We offer a selection of items and menus catering to gluten-free, dairy-free, vegetarian, and vegan diets. Look for the dietary symbol displayed alongside each item. For any additional specific dietary requests, please note them in the "Catering Notes" field on the order summary page before checkout. While we make every effort to limit cross-contamination in our kitchens and on food service stations, we cannot eliminate or guarantee that food items will be completely free from allergens. Our food may have come into contact with other food items and allergens such as dairy, eggs, nuts, or shellfish. For those with severe allergies or food intolerances, please contact us directly at UoEats@ed.ac.uk for further assistance. Comprehensive allergen and nutritional information for each item is also available at www.uoeats.mysaffronportal.com and on the launch page.

Yes. There is a selection of wine, sparkling wine and beer available. All prices are shown as net, VAT at 20% is added at the checkout. We are unable to accept any returns.

Depending on your guests, type and duration of your event, this will vary greatly. As a guideline 1 litre of fruit juice will give 5 glasses and a 750ml bottle of water or wine will give approximately 4 x 175ml glasses. Note: drinks cannot be returned if booked through UoEats.

The University continues to install and upgrade drinking water points across the estate which provide easily accessible drinking water without the need to purchase bottled water. Bottled water will still be available to select from the UoEats menus but we would ask that you source local tap water in the first instance in order to help with the University’s sustainability measures. Tap water is more sustainable than bottled water because it requires less resources to produce and doesn't need transported by UoEats vehicles, therefore reducing carbon emissions. In order to offer tap water at your meetings or events you may need glassware and jugs. If this is the case we recommend Nisbets Plc Catering Equipment Supplies who offer a wide range of glassware products. Contact them on 0845 140 5555 or at sales@nisbets.co.uk to set up an account and place your order.

We aim to deliver within your chosen 30 minute time slot and while we will endeavour to do so at all times, on occasion deliveries may not always go to plan as a result of weather, traffic or other unforeseen operational factors. On such occasions we will contact your nominated ‘Delivery Contact’ and provide a new estimated delivery time.

We aim to collect as close as possible to your chosen collection time, on occasion this may not be possible or go according to plan. Factors that will delay or prevent a collection include: • The room is in back to back use and we cannot gain access • University buildings closing at 17:00 • Weather, traffic or other unforeseen operational factors. On such occasions your driver will hand this over to the next shift to ensure it is collected at the next available opportunity the following day.

Contact uoeats@ed.ac.uk who will be able to help.

Contact us as soon as possible on 07596 376239 to allow us to try and resolve the problem. If this is not possible, email uoeats@ed.ac.uk.

Yes, a minimum of 9 business days' notice is required to book staff. The system will automatically prevent you from adding staff to your order when you do not meet this requirement.