Frequently asked questions about the University of Edinburgh's internal catering service - Delivered Hospitality Served How do I access Delivered Hospitality? Login to MyEd, go to Staff Resources, then Campus Facilities and select Delivered Hospitality. Click on the star icon to add Delivered Hospitality to your Home page Favourites. You can still browse our menus without having to place an order. Do I need a separate password to access the service? No. Delivered Hospitality can only be accessed via MyEd therefore no additional passwords are necessary. You will only require your University UUN and password. I am trying to book Delivered Hospitality ‘served’ but cannot select the building I would like. How do I find this? Delivered Hospitality ‘served’ is only available in a limited number of University buildings and hot food can only be provided in buildings where we have access to kitchen facilities. If you think your building should be included in our ‘served’ service, contact email@example.com. Is catering permitted in my chosen delivery room? Catering is not permitted in all University rooms. It is important you check to ensure the room you have chosen allows food and beverages to be consumed within. For a list of known rooms, where catering is not allowed Click Here. Further information can be provided by contacting the school office of your chosen delivery building or the University timetabling unit. I cannot see the time slot I want to select? Only time slots with availability are visible. If a time slot is missing, it means the slot is full and no additional bookings can be taken for this particular time. I cannot see the day/date I want to select? The Delivered Hospitality service operates Monday – Saturday and opening times vary depending on your chosen delivery location. The system will automatically prevent you placing an order for an unavailable date. Is there a cap on the number of guests I can order catering for? Yes. Booking numbers are capped at 100 guests. Dine menus are capped at 40 guests. Contact firstname.lastname@example.org for more information should your booking exceed these limits. Is a minimum spend applied? Yes. A charge will be applied to each time slot where the basket does not exceed £40. A spend of less than £30.00 and more than £19.99 with receive a £10 charge A spend of between £9.99 and £20.00 will receive a £20 charge A spend of less than £10.00 will received a £40 charge How do I pay for catering? At the checkout stage you will be required to enter the Purchasing School, Sub Unit, and People & Money (P&M) codes appropriate to your department. P&M Coding – Entity; 3 digits, Fund; 6 digits, Cost Centre; 8 digits, Account Code; 4 digits and Analysis Code; 6 digits. Example Format; 123-123456-12345678-1234-123456 Whilst we are working towards a streamlined Delivered Hospitality and P&M billing interface, an interim charging process has been agreed with Heads of Finance in each College and Support group. Charges for catering will be posted monthly via journal by ACE Finance to pre-agreed cost codes in each area. This will be the total for each College or Support group. Reports detailing all orders will also be available to facilitate local reallocation of costs should this be necessary. Are catering tables supplied? No. Customers should make local arrangements to have catering tables and guest dining tables and chairs (as required) available in their chosen location ready for the catering delivery. Is linen provided for our catering? Yes. Linen will be provided for catering tables and guest dining tables. When can I place or edit an order? Orders can be placed and amended up to 84 business hours prior to delivery. The system will only allow you to place orders and select menus that are available in your chosen location for you chosen time slot. When can I cancel an order? Orders can be cancelled up to 84 business hours prior to delivery. The system will prevent you cancelling after this cut off. Cancelling after this time may result in full charges being applied. Contact email@example.com for more information. Do I get a refund if I cancel my order? If you cancel your booking more than 84 business hours prior to delivery there will be no charge. A cancellation after this time may result in full charges being applied. Contact firstname.lastname@example.org for more information. I have not received a confirmation of my order, what should I do? A confirmation email should be received automatically within 10 minutes of placing your order. If this doesn’t happen contact email@example.com. Can I make one booking which covers several days? No. A separate booking is required for each day. Can I make a booking with different delivery times? Yes. While on the ‘Menu’ page you can add additional delivery times by selecting ‘Add Time Slot’ at the top of the page. Select your next delivery time slot from the drop down, then click ‘add’. You can and add food and drinks to this new slot. Can I make a booking with different delivery buildings over one day? No. You can edit the room but you cannot the building. If you need to change the building you will need to cancel your booking (& eIT) and start again, making a separate booking per building. Can I reorder a previous booking to a date in the future? Yes. Go to your previous orders and select ‘Reorder’. I have specific dietary requirements i.e. gluten free, vegan, vegetarian, how do I order? There is a selection of items and menus which cater for gluten free, dairy free, vegetarian and vegan diets. Look out for the dietary symbol which sits alongside the item. Any additional dietary requests should be noted with in the “Catering Notes” box which appears on the order summary page before you reach the check out. Full allergen and nutritional information is also available for each item. This information can be found at www.deliveredhospitality.mysaffronportal.com and within the launch page. Can I order alcohol? Yes. There is a selection of wine, sparkling wine and beer available. All prices are shown as net, VAT at 20% is added at the checkout. We are unable to accept any returns. Our team are only able to serve beverages purchased within the final order. What quantity of soft drinks and wine should I order? Depending on your guests, type and duration of your event, this will vary greatly. As a guideline 1 litre of fruit juice will give 5 glasses and a 750ml bottle of water or wine will give approximately 4 x 175ml glasses. Note: Drinks cannot be returned if booked through Delivered Hospitality ‘served’. I am restricted from ordering bottled water, what should I do? The University continues to install and upgrade drinking water points across the estate which provide easily accessible drinking water without the need to purchase bottled water. Bottled water will still be available to select from the Delivered Hospitality menus but we would ask that you source local tap water in the first instance in order to help with the University’s sustainability measures. Tap water is more sustainable than bottled water because it requires less resources to produce and doesn't need transported by Delivered Hospitality vehicles, therefore reducing carbon emissions. In order to offer tap water at your meetings or events you may need glassware and jugs. If this is the case we recommend Nisbets Plc Catering Equipment Supplies who offer a wide range of glassware products. Contact them on 0845 140 5555 or at firstname.lastname@example.org to set up an account and place your order. When will the catering team arrive? We aim to arrive at the location at your chosen set-up time to prepare for your event start time. While we will endeavour to do so at all times, on occasion plans may be interrupted as a result of weather, traffic or other unforeseen operational factors. On such occasions we will contact your nominated ‘Delivery Contact’ and provide an estimated delivery time. This should not affect your event start time. When will my catering be cleared away? The catering team will clear away your event at your chosen end time leaving the room and kitchen clean and tidy. What do I do if I am unhappy with my order? Contact us as soon as possible on 07596 376239 to allow us to try and resolve the problem. If this is not possible, email email@example.com. After booking who is my contact should I require assistance? Contact firstname.lastname@example.org who will be able to assist.